Returns and refunds
We want you to be satisfied with your purchase from Luxury Party House.
14-day return policy
We accept returns of eligible items within 14 days of delivery. Items must be unused, unopened, in their original packaging, and in the same condition as they were received.
Non-returnable items
For health, hygiene, and safety reasons, party supplies, balloons, food-related products, or personalized or custom-made products that have been opened or used cannot be returned.
Damaged or incorrect items
If your order arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible so we can review the issue and assist you.
Refunds
Once your approved return is received and inspected, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Return shipping
The customer may be responsible for return shipping costs, unless the item received was damaged, defective, or incorrect.
Do you have questions?
Please contact Luxury Party House if you have any questions regarding a return or refund. We will be happy to help you!